Support

If you need help with Elric, contact us and include as much detail as possible about the issue you are seeing, the action you were trying to complete, and any permission or purchase prompt involved.

Contact

Email: support@elric.com

Media Access Help

If you cannot import a video, record a voiceover, capture a clip, or save an export, check whether camera, microphone, and photo library permissions have been granted for Elric in your device settings.

Audio and Video Workflows

Elric supports selecting a video, trimming a clip, recording a voiceover, attaching an audio file, extracting audio from a selected segment, and exporting a reviewed result. If a file does not play or import correctly, confirm that it is a supported local media file.

Purchases

Coin packs are handled through in-app purchase. If a purchase does not complete as expected, please confirm your Apple payment setup and include the product you tried to buy when contacting support.

What to Include in Your Message

Please include a clear description of the issue, the feature you were using, and any relevant screenshot or error text so we can review the problem more efficiently.